Do you offer guides on how to use the products?
Yes, we provide detailed guides and instructions on how to use many of our products. These guides are available on the product pages and our Kamarilias oficial site listed in the Homepage, and are designed to help you get the most out of your purchase. If you need further assistance, our customer support team can provide additional resources or answer any questions you may have.
What is your return policy?
Our return policy allows for returns within 30 days of purchase for a full refund or exchange. Items must be in their original condition with tags attached. Please retain your receipt or order confirmation for proof of purchase. Certain exclusions may apply, such as personalized or custom-made items.
Do you offer international shipping?
At the moment, we only offer shipping services within the United States. We are working on expanding our shipping options to other regions in the future. Stay tuned for updates!
Is it safe to shop on your website?
Absolutely! We take your security seriously. Our website uses industry-standard encryption to ensure that all transactions are secure. We also partner with trusted payment processors to safeguard your personal and payment information. You can shop with confidence knowing that your details are protected.
What should I do if I received a damaged or defective product?
We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will assist you in resolving the issue by either replacing the product or issuing a refund. Please provide photos of the damage for quicker processing.
Didn't find an answers to your questions?
Our customer support team is here to help you. Please contact us for further assistance.